Client Services
Post-Purchase Evaluation & Return Protocols
We stand behind the quality of every timepiece dispatched. Should an item fail to align with your expectations, you may initiate an exchange or return procedure within 14 days of physical package delivery.
- Returns Authorization Procedure
- To initiate a return, reach out directly to our support team. We will issue specialized shipping instructions and destination routing coordinates. Once dispatched, you must provide our team with the active tracking reference.
- Pristine Product Requirement
- Returned timepieces must remain strictly unworn, with all protective factory plastics, stickers, tags, and accessories intact. Returns cannot be honored for items that show wear or sizing adjustments.
- Reimbursement Eligibility
- Refund processing commences exclusively after the returned item arrives at our inspection lab and completes physical verification. We cannot issue credits prior to receiving the physical product.
- Approved Postal Channels
- Do not route returns through private express couriers (such as DHL, FedEx, or UPS). Returns must be dispatched via standard international registered post to ensure smooth postal customs clearance.
- Transit Expense
- All international return shipping costs and associated postal service fees are born solely by the buyer.
Important Logistics Notice: Reverse transit and import customs inspection into China involve strict administrative checks. Customs authorities may occasionally reject inbound postal items and return them to the original sender, resulting in extended transit times or duplicate postal fees.
We strongly advise double-checking product details, case dimensions, and technical specifications prior to order placement to avoid the need for reverse shipping.
Questions About a Return Request?
Message our client relations desk first to obtain official return guidelines and verified destination instructions.